Perfect reading for me as I transition out of my leadership role and turn over my organization to a member of my team who I have nurtured for the job. Thanks
May 10, 2022·edited May 10, 2022Liked by Jeff Matlow
I have held numerous positions where I created documentation for everything I learned, how to do everything I did, and started a "wish list" for everything I thought would streamline, enhance, and provide better customer service. I ended up training someone in every one of those positions and shared every training document I created. I left every job knowing the road map was there for the next person. Every company is still thriving, and at some where I keep in contact with the team they say they still use my stuff! I never felt like a leader but after reading this I realize I WAS! I never wanted to be in charge or be the only one to understand, and to this day I make sure anything I know is documented somewhere so that nothing exists solely in my head. It takes the pressure off and also benefits those in training as it shortens the learning curve. Thank you for the reminder that it really is the right thing to do to make sure you set people up to succeed by not holding anything too close to the chest.
Perfect reading for me as I transition out of my leadership role and turn over my organization to a member of my team who I have nurtured for the job. Thanks
I have held numerous positions where I created documentation for everything I learned, how to do everything I did, and started a "wish list" for everything I thought would streamline, enhance, and provide better customer service. I ended up training someone in every one of those positions and shared every training document I created. I left every job knowing the road map was there for the next person. Every company is still thriving, and at some where I keep in contact with the team they say they still use my stuff! I never felt like a leader but after reading this I realize I WAS! I never wanted to be in charge or be the only one to understand, and to this day I make sure anything I know is documented somewhere so that nothing exists solely in my head. It takes the pressure off and also benefits those in training as it shortens the learning curve. Thank you for the reminder that it really is the right thing to do to make sure you set people up to succeed by not holding anything too close to the chest.